FAQs

Got a question? We’ve got you covered. Check out our frequently asked questions below.

When you receive one of our gifted experiences, you’ll enjoy a complimentary session that is valued at $1,050, as well as a 14″ heirloom quality print valued at $700.

To book your gifted experience, we ask for a fully refundable holding deposit of $150 for weekdays and $250 for Saturdays. We value your time and ours, and this helps prevent any no-shows or last-minute cancellations.

Your experience with us includes a private photography session with our skilled photographers followed by a private viewing session for you to see the beautiful images from your session.

You will work with your designer to categorize your images from your most favorite to least favorite. Don’t worry we’re not deleting anything here!

Following that, you will be given the option to either choose one image to be produced into an 14” hand-finished, fully mounted, UV-coated print or we’ve found that many families have been meaning to do this for a while, so you’ll have the option to go beyond the gift portrait at this time as well.

If you choose to create something special for your home, your qualified designer will guide you through the best display options for the images you love and work with the space you have in your home. For any order you place with us, your $700 credit will be applied to your purchase.

We have many payment options available, and they will be offered to you to make the decision-making process easier.

We are delighted to accommodate families with up to 8 members in our studio, ensuring that everyone feels comfortable and at ease during the session. Depending on the mix of adults and children, it could be more.

We understand that choosing the right images for your home can be a difficult decision, and we want you to feel completely comfortable when it comes to placing an order with us.

If you have been gifted an experience that comes with a 14” artwork, then you can simply select your single image and we’ll turn it into a ready-to-frame portrait print. If you wish to use your gift as a $700 artwork credit, then you can simply work with your designer to create the perfect piece for your home and apply the $700 credit toward your order.

Of course, there’s no obligation to purchase any additional images from us, but if you do decide to make a purchase, our designer is here to help.

We will hold onto your images for 4-6 weeks (until the production of your order is complete) before we have to remove them from our server. Any images you order including your gifted image will be kept forever.

Absolutely, we know that in this current world, people want to share their images with their family and friends. The mission behind the Legacy project is to help families get a printed piece back into their homes. If you’d like an electronic file to share on social media, holiday cards, or unlimited prints up to 5×7 sizes, you’re able to exchange the deposit for an electronic file of your gift portrait and all additional selections include an electronic file as well!

For our booking deposits, we ask 2-week notice whenever possible for session cancellations to receive a full refund.

We take great pride in creating custom bespoke artwork that is tailored specifically to our clients’ needs. As a valued client, we want you to be completely satisfied with your order.

To ensure that we can provide you with the best possible service, we do offer a 48-hour amendment period for your order. During this time, please contact us in writing at hello@artisanportrait.com if you need to amend your order.

Please keep in mind that after this 48-hour period has elapsed, we won’t be able to accept any changes. We appreciate your understanding of our policy, and we’re committed to making sure you receive a high-quality product that meets your expectations.

We understand that waiting for your order can be stressful, so we want to assure you that our production time is typically 4 to 6 weeks.

We’ll keep you informed every step of the way with regular email and/or text updates, so you’ll know exactly where your order is in the production process.

This way, you can relax and look forward to receiving your artwork!

We pride ourselves on our handcrafted products and high-quality control standards. While we strive to meet our production timeline, there may be rare instances where slight delays occur.

Don’t worry, our production team will keep you informed via email, text, or phone call if there are any delays to your order. We understand the anticipation of receiving your special artwork, and we want to make the process as stress-free as possible for you.

If you have any concerns or questions, please don’t hesitate to get in touch with us at hello@artisanportrait.com.

We’re always here to help and make sure you’re completely satisfied with your order.

We’ve been creating custom handcrafted artwork since 2006 and it’s our legacy to help you create and display your cherished memories in your home. We take great care in our production process, but there may be instances where errors occur, or the artwork is damaged during delivery.

In the unlikely event that this happens, there’s no need to worry. We have a straightforward and hassle-free solution for redoing or replacing your artwork. Just send an email to hello@artisanportrait.com, and we’ll take care of the rest.

Why is a family portrait important?

It is one of the secrets of building stronger family bonds and creating memories that last forever. Studies have shown that when people are asked, “What matters most in life?” a happy family ranked right after health. Health and family rank #1 but our work often comes first. It’s all about feeling connected. It has healing power because portraits convey strong family connections.

The #1 influence on your child’s behavior is parental interaction. Sharing memories through photographs gain critical parent/child time. Children also gain security and a sense of belonging which is vital for happiness.

Why choose Artisan Portrait?

We believe your images must truly capture the unique personality and connection of your family. For each individual to reflect the joy, love, and spirit that you all share and to help show your family their place in the world. Whether it consists of just the two of you or includes babies, children, or even pets, every creation is unique.

From composition to the presentation there are many possibilities and options available to you. All our orders are custom-designed to be elegant and suit your individual personality with regard to image selection, style, size, and finish.